FOODS TRAINING AND DEVELOPMENT INTERN
Hersheypark
Internship
Internship
$12.00
Job Description:
This internship assists with the development, facilitation and evaluation of the Entertainment Complex Food & Beverage training programs for part-time and seasonal employees, and supplemental staffing (volunteers/temporary employees). Training focuses include, but are not limited to: onboarding new employee orientation; hands on in-stand training; guest service/hospitality training; food safety and sanitation; alcohol service and compliance; child labor law compliance; cash handling and variance procedures and employee feedback. The intern selected must be highly energetic, passionate about food safety and guest experience as well as engaging to a primarily Millennial & Gen Z workforce.
Inside Scoop:
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This position is located within the Food & Beverage Operations office at the Hershey Entertainment Complex in Hershey, PA.
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Internship is available for 20 to 40 hours per week.
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Housing is not being offered for this internship.
Application Process:
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The selection process for this internship utilizes a video interview component to prescreen applicants.
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If selected for a video interview, you will receive correspondence to the email address attached to your application.
Best. Perks. Ever.:
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Free Admission to Hersheypark
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Free Parking to all Hersheypark & Giant Center Events
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Sweet Discounts across town
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And more!
Job Functions:
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Facilitating assigned developmental training sessions throughout Entertainment Complex is the primary job duty of this position.
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Assist with the assessment and development of materials and resources for orientation and training programs in the F&B department.
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Track employee feedback to provide regular updates to orientation and other training programs to meet the needs of the department and employees.
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Audit employees and supervisors during operational hours to ensure proper procedures including, but not limited to; food safety and sanitization, hospitality and guest interactions, child labor law compliance and alcohol service procedures, and make recommendations to Manager of Training and Quality Assurance for continuous training opportunities.
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Coordinate the tracking process of required training certifications for the department.
Basic Qualifications:
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Must be 18 years of age or older.
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Must be a current student in undergraduate education.
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Please note: Seniors graduating in May 2021 are not eligible for consideration.
Additional Qualifications:
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Must be certified or be able to pass an alcohol service class (RAMP® Training – will be provided) and Food Safety training (ServSafe™ certifications– will be provided)
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Minimum of 2 years related Industry Experience (Food & Beverage, Hospitality Management, Travel/Tourism), preferred
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Majoring in Hospitality Management, Culinary Arts, Food & Beverage, Dietetics/Nutrition, Human Resources or Education, preferred
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Experience with electronic tablets, video/photography and editing, preferred
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Experience with development of training & onboarding programs for employee populations, preferred
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Effective at empowering and encouraging others through teaching, modeling and mentoring
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Effective and creative problem-solving, decision-making and conflict resolution skills
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Effective organizational skills to keep track of multiple tasks, situations and people
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Must be able to meet deadlines and handle multiple priorities and tasks
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Ability to work well within a self-directed atmosphere yet work effectively with team members as needed to achieve desired outcomes/goals
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Ability to organize and manage multiple tasks, set priorities, meet deadlines and follow up on assignments with minimal direction and supervision
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Must have the ability to display excitement and passion about food safety, service excellence, stellar guest experiences and training
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Must be able to speak, clearly communicate, read and write in English
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Must display a positive attitude, eagerness to learn and professional image in compliance with Hershey Entertainment & Resorts guidelines
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Must embody Hershey Entertainment & Resorts Core Values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)
Physical Demands & Working Condition
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Must be able to work a flexible schedule that includes days, evenings, weekends and holidays
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Must be able to work a minimum of five (5) days and at least 20-40 hours per week based on operational needs during May, June, July and August with the opportunity to extend into Fall based off of performance.
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The position is subject to inside and outside environmental conditions (weather including heat, cold, rain, snow and other inclement conditions)
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Physical requirements include standing for up to 8 hours at a time and walking in excess of 1 mile per day (including up and down stairs) and ability to lift up to 50 pounds.
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Employee must provide proper footwear (black non-slip shoes)
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Hershey Entertainment & Resorts is an Equal Opportunity Employer
